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PRIVACY POLICY

How we collect, use, and protect your personal information

Last Updated: January 27, 2026

1. INTRODUCTION

Stream Servers Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use our services.

2. INFORMATION WE COLLECT

We collect several types of information for various purposes to provide and improve our services:

Data Type Examples Purpose
Personal Information Name, email, phone, address Account creation, billing, support
Payment Information Billing address, payment method Processing payments, invoices
Technical Data IP address, browser type, device info Service optimization, security
Usage Data Stream metrics, bandwidth usage Service monitoring, billing
Content Data Stream metadata, VOD information Service delivery, storage

Note: We do not store credit card numbers. Payment processing is handled by PCI-compliant third-party providers.

3. HOW WE USE YOUR INFORMATION

We use the collected information for various purposes:

  • Service Provision: To provide, maintain, and improve our streaming services
  • Customer Support: To respond to your inquiries and provide technical support
  • Billing: To process payments and send invoices
  • Communication: To send service updates, security alerts, and administrative messages
  • Security: To monitor and protect against fraudulent or unauthorized activity
  • Analytics: To analyze service usage and improve performance
  • Legal Compliance: To comply with legal obligations and enforce our terms

4. DATA SHARING AND DISCLOSURE

We may share your information in the following circumstances:

Third Party Information Shared Purpose
Payment Processors Payment information Processing transactions
Cloud Infrastructure Stream data, content Service delivery
Analytics Services Usage statistics (anonymized) Service improvement
Legal Authorities Required information Legal compliance
Service Partners Technical data Technical support

We do not sell your personal information to third parties for marketing purposes.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data:

  • Encryption of data in transit (SSL/TLS)
  • Secure server infrastructure with firewalls
  • Regular security audits and updates
  • Access controls and authentication mechanisms
  • Regular backups and disaster recovery plans
  • Employee training on data protection

Important: While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ.

We ensure appropriate safeguards are in place for international data transfers, including:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions where applicable
  • Technical security measures

By using our services, you consent to such transfers.

7. COOKIES AND TRACKING

We use cookies and similar tracking technologies:

Type Purpose Duration
Essential Cookies Authentication, security Session
Functional Cookies Preferences, settings Persistent
Analytics Cookies Usage statistics Persistent
Performance Cookies Speed optimization Session

You can control cookies through your browser settings. However, disabling essential cookies may affect service functionality.

8. YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have the following rights:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing
  • Portability: Request transfer of data to another organization
  • Objection: Object to processing of your data
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us using the information in Section 11.

9. DATA RETENTION

We retain personal data only as long as necessary:

Data Type Retention Period
Account Information While account is active + 7 years
Payment Records 7 years for tax purposes
Streaming Logs 90 days for troubleshooting
Support Communications 3 years for reference
Backup Data 30 days

We may retain certain data longer when required by law or for legitimate business purposes.

10. CHILDREN'S PRIVACY

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If you become aware that a child has provided us with personal information, please contact us. We will take steps to delete such information.

For event streaming with age-restricted content, event organizers are responsible for implementing appropriate age verification systems.

11. CONTACT US

For privacy-related inquiries or to exercise your data protection rights:

Stream Servers Ltd
7 Bell Yard
London, WC2A 2JR
United Kingdom

Data Protection Officer: dpo@stream-servers.com
General Inquiries: privacy@stream-servers.com

We will respond to all legitimate requests within 30 days.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Posting the new policy on our website
  • Sending email notifications to registered users
  • Displaying notices in our service dashboard

Continued use of our services after changes constitutes acceptance of the updated policy.